Shipping Policy

Thank you for shopping at Garden of Tranquility LLC. Here's our Shipping Policy to guide you through our shipping process:

Order Processing:

• Orders are processed within 5-7 business days (excluding weekends and holidays) after payment confirmation.
• We aim to ship orders promptly, subject to product availability and order verification.

Shipping Rates and Delivery Times:

• Shipping rates are calculated at checkout based on the destination and shipping method selected.
• Estimated delivery times vary based on location and chosen shipping method. Please refer to the estimated delivery timeframe provided during checkout.

Order Tracking:

• Once your order is shipped, you will receive a shipping confirmation email containing tracking information. Use this to track your package's status.

Shipping Carrier:

• We work with trusted shipping carriers to ensure reliable delivery of your orders. However, we are not liable for any delays caused by the carrier.

    Return and Refund Policy

We want you to be satisfied with your purchase from Garden of Tranquility LLC]. Please read our Return and Refund Policy:

Returns Eligibility:

• We accept returns within [number] days from the date of delivery for eligible items.
• To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received.

Return Process:

• To initiate a return, please contact our customer service team within the specified return window to request a return authorization and instructions.
• Customers are responsible for return shipping costs unless the return is due to a fault on our part (defective or incorrect item).

Refund Processing:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to the original method of payment within [number] days, excluding any shipping fees.

Non-Returnable Items:

• Certain items, such as personalized or perishable goods, gift cards, and downloadable software, may not be eligible for returns.

Exchanges:

• We currently do not offer exchanges. If you require a different item, please follow the return process for a refund and place a new order.